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Privacy Policy

Information about our data protection and privacy policy:

AVOCOOP SL (hereinafter “AVOCOOP” or the “Controller”) complies with the obligations imposed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), requesting the user’s prior, informed and unambiguous consent for the sending of commercial communications and the use of non-essential cookies, in accordance with Article 22.2 of the LSSICE.

AVOCOOP guarantees compliance with all legal obligations and users’ rights regarding the processing of their personal data. Users of this website are informed of the purposes for which their data are processed and their rights in this regard.

1. Data controller

AVOCOOP SL

Tax ID (NIF): B-67754119

Telephone: (+34) 951 20 40 49

Address: Calle Juan Cabanilles, 11, 29018, Málaga (Spain)

Email: rgpd@avocoop.com

Website: https://avocoop.com/
Data Protection Officer: Manuel Romero Sánchez

2. Purposes of data processing

We process your personal data for the following purposes:

  1. a) To respond to and manage information or contact requests you submit through the web form, answering your enquiries;
  2. b) To maintain the contractual or pre-contractual relationship you request (quotes, orders or provision of services);
  3. c) To send you commercial communications, by any means, including electronic means, about AVOCOOP products and services, provided that you have given your express consent.

You may withdraw the consent you have given at any time, free of charge and as easily as you gave it, by contacting AVOCOOP using the means indicated in section 1, without affecting the lawfulness of any processing carried out before withdrawal. In the case of commercial communications, you may also unsubscribe using the simple, free link or procedure included in each communication.

AVOCOOP does not make decisions based solely on automated processing of your data or carry out profiling.

3. Legal basis for data processing

The processing of your data is based on:

  1. a) For purpose a): the Controller’s legitimate interest in responding to enquiries voluntarily submitted by the user through the web form (Article 6(1)(f) GDPR);
  2. b) For purpose b): taking pre-contractual steps at your request or, where applicable, performing a contract to which you are a party (Article 6(1)(b) GDPR);
  3. c) For purpose c): your express consent, which you may withdraw at any time (Article 6(1)(a) GDPR);
  4. d) For the retention of data required by tax and commercial regulations: compliance with the legal obligations applicable to the Controller (Article 6(1)(c) GDPR).

Providing the data marked as mandatory in the forms is necessary for us to respond to your request or manage the contractual relationship; if you do not provide them, we will be unable to proceed. All other data are provided voluntarily.

The personal data provided must be truthful, up to date and relate to your identity. AVOCOOP may rectify or erase data that are inaccurate, incomplete or unnecessary for the purposes for which they were collected.

If you are under 14 years of age, you must not provide us with your personal data without the consent of your parents or legal guardians (Article 7 LOPDGDD).

4. Retention period

Data processed for purposes a) and b) will be retained for as long as necessary to respond to your request or maintain the contractual relationship and, once that relationship has ended, for the limitation periods applicable to any legal claims that may arise from it and, where applicable, for the period required by the applicable tax and commercial regulations (generally four years under Article 66 of the General Tax Law and six years under Article 30 of the Commercial Code). Data processed for purpose c) (sending commercial communications) will be retained until you withdraw your consent. Once the stated periods have elapsed, the data will be erased or, where applicable, anonymised, without prejudice to their being blocked where required by applicable law.

5. Recipients of your data

Personal data will not be disclosed to third parties except where legally required or necessary for the provision of the requested service. Nor will international transfers of data take place unless AVOCOOP contracts services from providers located outside the European Economic Area, in which case compliance with applicable legislation will be ensured through standard contractual clauses or other appropriate safeguards.

Your data may be disclosed to service providers acting as processors (for example, web hosting, messaging or administrative management providers) only to the extent necessary to provide the requested service, as well as to public authorities where there is a legal obligation. Outside these cases, your data will not be disclosed to third parties without your consent. No international transfers of data are carried out.

6. Rights of data subjects

You may exercise the following rights vis-à-vis AVOCOOP by sending a written request to the contact details in section 1 and adequately identifying yourself. Only if we have reasonable doubts about your identity may we request additional information, which may include a copy of your national identity card (DNI) or an equivalent document, to confirm it:

  • Right of access to your personal data.
  • Right to rectification or erasure.
  • Right to restriction of processing.
  • Right to object to processing.
  • Right to data portability.
  • Right not to be subject to automated decisions.
  • Right to withdraw your consent at any time.

Right to object: in particular, where processing is based on AVOCOOP’s legitimate interest (purpose a)), you may object at any time, on grounds relating to your particular situation, to the processing of your data.

You may exercise these rights directly or through a legal or authorised representative, providing documentation proving that representation. Exercising these rights is free of charge, and we will respond within one month of receiving your request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests; in that case, we will inform you of the extension and the reasons for it within the first month.

7. Complaints

If you believe that the processing of your personal data infringes applicable law, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), through its electronic office (sedeaepd.gob.es) or at its postal address (C/ Jorge Juan, 6, 28001 Madrid), without prejudice to any other administrative or judicial remedy.

AVOCOOP reserves the right to amend this Privacy Policy at any time. We recommend that you review it periodically.

For more information, please also consult our Cookie Policy.

Last updated: 26/10/2026